DORA Complaint Portal (Colorado)

If your insurance carrier denies obvious hail or windstorm damage, you can file a complaint with Colorado’s Department of Regulatory Agencies (DORA), Division of Insurance.

Open the DORA Complaint Portal

After the page opens: scroll toward the bottom and click the blue "Consumer Portal" link to begin filing your complaint.

What DORA Does

DORA’s Division of Insurance oversees insurance carriers in Colorado and helps ensure they follow state regulations. If you believe your claim was unfairly denied, delayed, or mishandled, DORA provides a formal way to submit a complaint and request a review.

Before You File: Create Your DORA Account

The portal requires an account. Create one and keep your login details where you can find them.

  • Username: Record exactly as created
  • Password: Store securely for future updates
Go to the DORA Portal

On the DORA page, look near the bottom for a blue "Consumer Portal" hyperlink — click that to start the complaint process.

Information To Gather

Collect as much detail as you can. Clear, factual information helps DORA understand your case and why you’re filing a complaint.

  • Insurance carrier (company name on your policy)
  • Claim number
  • Adjuster name, email, and phone
  • Loss date (storm date, if known)
  • Property address and your contact information
  • Policy type (homeowners, commercial, etc.)
  • What happened: a brief timeline of events (inspection(s), communications, approvals/denials)
  • Why you’re filing: e.g., denial of obvious hail/wind damage, unreasonable delays, or lack of clear explanation
  • Supporting items (if available): photos, contractor reports, weather reports, estimates, correspondence

How To File

  1. Open the portal and sign in or create an account.
  2. Select the Division of Insurance complaint option.
  3. Enter your policy and claim details.
  4. Describe the issue clearly and factually.
  5. Upload any supporting documents or photos.
  6. Submit and save your confirmation for your records.
File a Complaint at DORA

Tip: The filing begins by clicking the blue "Consumer Portal" link near the bottom of the DORA page.

Need a Second Look?

If you’d like another opinion before filing, we can review your roof, photos, and paperwork so your complaint is as strong and specific as possible.

Contact Red Oak Exteriors

Note: This page is provided for informational purposes. Red Oak Exteriors is not a law firm and does not provide legal advice. For legal guidance, consult a licensed attorney.